1. Introduction 

Ela (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and protect your personal information. It also informs you of your privacy rights in compliance with the General Data Protection Regulation (GDPR). 

2. Who We Are 

Ela is owned and operated by Osman Advisory Services (OAS), a sole proprietorship owned by Sarah Osman. OAS is registered in Norway. 

Ela is an ecosystem designed to support women in consultancy through one-on-one sessions, peer support, learning webinars, topic-specific workshops, and other services, such as the future Ela Chatbot and progress tracking tools. Our mission is to help women thrive in their careers as consultants by providing personalized guidance and community support. 

3. What Data We Collect 

We collect personal data to provide our services effectively, including: 

• Personal Identification Information: Name, email address, phone number, and similar identifiers. 
• Professional Information: Skills, expertise, and career-related preferences. 
• Usage Data: Information on how you use our website, group chat, webinars and other digital services. 
• Communications Data: Records of your interactions with us, including email exchanges and messages sent via our chatbot or social media. 

4. How We Collect Your Data 

We collect data in the following ways: 

• Direct Interactions: Information provided by you when signing up for Ela, filling out forms, or during one-on-one sessions. 
• Automated Technologies: We collect usage data when you interact with our website, chatbots, chats or other digital tools. 
• Third Parties: We may receive data from trusted partners who assist us in delivering our services. 

5. How We Use Your Data 

We use your personal data for: 

• Providing Services: To deliver one-on-one sessions, workshops, webinars, chatbot design, and peer support groups. 
• Improving Our Services: To understand your needs better and improve our offerings. 
• Communications: To contact you with updates, relevant content, and information about new programs or events. 
• Progress Tracking: To help you measure your progress and achieve your goals. 

6. Legal Basis for Processing 

Our use of your personal data is based on one or more of the following legal grounds: 

• Consent: You have given us consent to use your data for specific purposes. 
• Contractual Necessity: We process your data to fulfill our contractual obligations to you. 
• Legitimate Interests: Processing is necessary for our legitimate interests in improving our services and growing our community, provided this does not infringe on your rights. 

7. How We Share Your Data 

We do not sell your personal data. We may share your data with: 

• Community Members: With your consent, we may share limited information within our community for the purposes of peer support and networking. 
• Legal Obligations: We may share data if required by law or to protect the rights and safety of our users. 

8. International Transfers 

Your personal data will not be stored outside the European Economic Area (EEA). We ensure that any transfers comply with GDPR requirements, either by relying on appropriate safeguards or by ensuring that the recipient is GDPR compliant. 

9. Data Security 

We have implemented appropriate security measures to prevent unauthorized access, disclosure, or misuse of your personal data. These include encryption, access controls, and regular security audits. 

10. Data Retention 

We will retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting obligations. 

11. Your Rights 

Under GDPR, you have the following rights regarding your personal data: 

• Access: You have the right to request a copy of your personal data held by us. 
• Rectification: You can request correction of any incorrect or incomplete information. 
• Erasure: You can ask us to delete your personal data in certain circumstances. 
• Restriction of Processing: You can request we restrict the processing of your data. 
• Data Portability: You can request a copy of your data in a structured, machine-readable format. 
• Withdraw Consent: You can withdraw your consent to data processing at any time. 

12. Contact Information 

If you have any questions about this privacy policy or wish to exercise any of your rights, please contact us at: 

• Email: cm@osmanadvisoryservices.com 
• Address: Øvre Slottsgate 3, 0157 Oslo, Norway 

13. Updates to This Policy 

We may update this policy occasionally to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and where appropriate, notified to you by email. 

14. Complaints 

If you believe we have infringed on your privacy rights, you have the right to lodge a complaint with the relevant supervisory authority in your country.